Ohio’s unemployment system has agreed to pay contractors up to $ 59 an hour for call center agents

In this September 16, 2017 file image, an individual is utilizing a smart device in Chicago. When Ohio’s unemployment advantages system was overwhelmed with telephone call throughout the pandemic, authorities signed agreements with business to supply call center agents for up to $ 59 an hour, records reveal. (AP image, file)AP

COLUMBUS, Ohio – During the pandemic, Ohio’s distressed unemployment system agreed to pay more than $ 200 million to outside contractors for more than 1,600 call center agents for up to $ 59 an hour – and according to files even greater manager rates confirmed by .com.

An initial $ 9.6 million agreement with Deloitte, checked in the early weeks of the 2020 pandemic, has grown to almost $ 115 million after numerous renewals. The Department of Job and Family Services likewise authorized agreements worth an extra $ 107 million to employ numerous other business to take on an extraordinary tsunami of advantage claims triggered by the crisis.

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